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Support helpdesk

Selling solutions doesn’t end when the customer’s invoices are payed. We know how important customer satisfaction is, and are aware of the lack of professionality experienced by customers today in the IT domain. ISSCO wants to be different.

ISSCO’s vision to offer our customers the best experience is guaranteed by:

  • 24/24 365/365 helpdesk support
  • SLA based
  • support by phone, email and on location of the customer
  • every support request is converted into a support ticket, trackable on our online support platform
  • multi-language support: EN, RO, FR, NL, IT, DE
  • highly trained first line support staff
  • pro-active and reactive support processes
  • integrated remote control functionalities in our solutions